Special Room Requests:
Where Special requests Eg: Room locations, Interconnecting /Adjacent rooms, Double/Twin beds, Smoking rooms & non smoking rooms
etc. are an important factor in the choice of holiday, please advise us when the booking is made. We will pass on your request to the
hotel and book according to availability.
Payment:
Mastercard/Visa payment has an additional 3.5% Fee on Total
Amex payment has an additional 4% Fee on Total
Important Note:
Unforeseen escalation in fuel prices, new taxes/ levies on hotels and transportation services or any hikes in entrance fees. Any exchange rate fluctuations, large tax hikes and new levies shall be payable extra and shall be billed accordingly with reasonable prior notice Hotels / sightseeing /public transport (Train Ride etc.) and community-based activities are subject to change as per government Health and Safety Protocols.
Health & Safety:
We care about your health and safety while you are having an enjoyable stay in Sri Lanka. Therefore, please pay attention to updates of prevailing health & safety status in Sri Lanka prior to your visit to Sri Lanka. Updates are available at below websites. https://www.who.int/countries/lka/en/ http://www.epid.gov.lk/web/index.php?lang=en
Hotel Rules & Regulations:
Hotel Check in/Check out times are fixed and there is no guarantee for early/ late check in / out unless paid for.
Prohibition of Alcohol:
Please note alcohol will not be served in public areas in hotels and restaurants during religious holidays.
Attire:
When visiting religious places visitors of both genders have to wear decent clothing to cover the body appropriately. Shorts and
sleeveless tops are not acceptable. This rule is strictly adhered to at all religious sites especially the Sacred Bo Tree and Stupas in Anuradhapura and the Temple of the Tooth in Kandy.
Special Note on Sight Seeings:
Any entrance or sightseeing visits are subject to change of health & safety protocols issued by Sri Lankan Government & Health Authorities.
Cancelation Policy:
Will be subject to transfer fee's
Before 45 days no cancellation.
Between 45 - 31 days 25% cancellation of the total invoice value.
Between 31 - 21 days 50% cancellation of the total invoice value.
Between 21 - 14 days 75% cancellation of the total invoice value.
Less than 14 days 100% cancellation of the total invoice value.
No shows & early departures 100% cancellation of the total invoice value.
